Shipping & Payment Information
Shipping & Payment Information
Everything you need to know about ordering, paying, and receiving your watch from Experts Watches.
Secure Shopping & Safe Shopping Guarantee
Shopping at ExpertsWatches.com is safe and secure. All transactions are encrypted using TLS (Transport Layer Security) with a 2048-bit encryption key. Credit card data is never stored on our servers — it is processed in a secure enclave and immediately scrubbed after authorization.
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. If unauthorized use of your credit card occurs through no fault of your own on our website, we will cover that liability up to $50. Please notify your credit card provider promptly in accordance with their reporting procedures.
Payment Options
We offer a wide range of secure payment methods. Pay the way that works best for you — or save 3% by paying via bank transfer:
Wallets: Apple Pay, Google Pay, Amazon Pay, PayPal, Venmo
All processed securely at checkout — no account required.
This is our preferred payment method for high-value watch purchases. It eliminates processing fees and allows us to pass the savings directly to you. Plus help with valuation for customs fees and taxes. Wire transfers and checks are processed within 1 business day of receipt.
Contact us to arrange →
Shipping Information
Dispatch Time
All watches are shipped fully insured for their full value. Orders are typically dispatched within 1–2 business days after payment clears and passes our security checks. During high-volume periods or holidays, dispatch may take slightly longer.
- We retrieve your watch securely from our vault
- A final detailed inspection is performed by our watch expert
- Functionality testing is conducted over 24 hours to ensure accuracy
- Carefully packaged with premium materials
- Shipped with tracking — we’ll email it to you once available
Domestic Shipping (USA)
Free domestic shipping is included on most watches. Available methods:
- USPS First Class / UPS / FedEx Ground
- USPS Priority Mail (2–3 days)
- UPS 2-Day
- UPS Next Day Air
Need it faster? Contact us before ordering and we’ll arrange an upgrade at minimal cost.
International Shipping
We ship worldwide. International customers must contact us first to arrange payment and shipping. Available methods:
- UPS Worldwide Saver / FedEx International Priority
- UPS Worldwide Expedited / FedEx International Economy
- USPS First Class or Priority Mail International
USPS international shipments can take up to 30 days due to customs processing. Once cleared from the US, tracking continues via your local postal service (Royal Mail, Canada Post, La Poste, PostNord, etc.). Delivery times outside the USA are not guaranteed.
Shipping Costs
Free domestic shipping applies to most watches on our website. International shipping is calculated by weight and destination. We reserve the right to apply additional charges for items shipped outside the continental USA, oversized packaging, or addresses requiring surcharges.
Duties & Taxes
Orders shipped to California are subject to sales tax. International orders may incur import duties, taxes, or customs fees charged by your local government or carrier. Experts Watches is not responsible for any duties or fees on outbound or returned shipments. Contact us with any questions.
Insurance
Every watch we ship is fully insured for its purchase value. If your watch is damaged or lost in transit, contact us immediately and retain all original packaging and shipping materials for the insurance claim. Claims can take 30–60 days to process. Refunds for lost or stolen packages are issued only upon approval and payment of the insurance claim.
Frequently Asked Questions
Q: Do you offer free shipping?
Yes — free domestic shipping is included on most watches sold on our website. Shipping method is selected based on the value of the item.
Q: How long does shipping take?
Most orders ship within 1–3 business days after payment clears. Domestic delivery is typically 2–5 business days depending on the method selected. International delivery times vary by destination and customs.
Q: Can I pay by bank transfer or Zelle?
Yes — and you’ll receive a 3% discount on your total order when paying by bank wire, Zelle, PayPal Friends & Family, or check. This is our preferred method for high-value purchases — it eliminates processing fees and we pass the savings directly to you. Contact us to arrange before placing your order.
Q: Do you ship internationally?
Yes — we ship worldwide. International customers should contact us first to arrange payment and confirm shipping options and costs.
Q: Are shipments insured?
Yes — every watch we ship is fully insured for its purchase value. If your package is lost or damaged, contact us immediately and keep all original packaging for the insurance claim.
Helpful resources
📚 Watch guides & resources:
• Omega Serial Number Guide — date and identify your Omega by serial number.
• Universal Genève Serial Number Guide — reference, movement, and year data.
• Vintage Heuer Serial Number Guide — Autavia, Carrera, Monaco reference data.
• Watch Metal Codes Guide — decode Swiss hallmarks and case metal codes.
Experts Watches is an independent dealer. All brand names are trademarks of their respective owners. Information provided for reference purposes only.
