Frequently Asked Questions

EXPERTS WATCHES.COM was born from a passion for collecting wristwatches for over 40 years. This passion has evolved into an opportunity to create the best destination for Certified Authentic Pre-Owned Luxury Watches.

We have been providing high-quality personalized customer service experience to our customers for over 25 years, also we have been a Power Seller on eBay since 2000 with over 10,000 happy transactions.

For more details please visit our About US page.

For more information, please visit our Certified Pre-Owned Page., We have just extended our 25-point to 30-point inspection.

Please review our description under SPECIFICATION section on our product page. We have a full brake down of each section in our easy-to-read table format.

We have important information like: Case, Case Size, Case Back, Crown, Crystal, Bezel, Dial, Complication, Movement, Movement Notes, Strap (lug size), Box, Reference #, Made in, Water Resistance, Service Level, Timing Test, Certified Pre-Owned, Warranty, and Notes.

You can always Contact us for more details. 

For international orders we accept wire payment only. We will put the value your like to help you with your custom fees, please contact us first.

Our goal at EXPERTSWATCHES.COM is to eliminate fraud and our customer safety that is why all international customer need to Contact US first and provide payment via Payments by Check, Money Transfer, Zelle, PayPal Friends or Bank Wire Transfer EXPERTSWATCHES.COM.

Please contact use via our Contact Page.

At Experts Watches, trust is at the core of everything we do. With over 25 years of experience in the watch industry, we’ve earned a reputation for offering only certified authentic vintage and luxury timepieces, backed by exceptional, personalized customer service.

We are proud to be a Power Seller on eBay since 2000, with over 10,000 successful transactions, reflecting our commitment to transparency, quality, and customer satisfaction.

Our dedication to authenticity and detail has ranked us among the top 1% of vintage watch sellers on the web.

For added peace of mind, Experts Watches has earned a 100/100 trust score on Scam Detector, placing us among the most trusted watch websites online for safety, security, and reliability.

Every timepiece we offer is not just a product—it's a piece of history, professionally curated and delivered with care.

👉 See what our customers are saying

The short answer is: Yes.

One of the main reasons we have interdicted our Certified Authentic Pre-Owned Luxury Watch Program is to make sure all watches meet our extensive test and authentication by watch experts. That is why we were named one of the top 1% sellers on the web. Please check out EW Guarantee page for More Information.

The best way to save on a Watch purchase is to pay by wire Transfer for a 3% cash discount. We also offer No Sales Tax Outside California & FREE Shipping on purchases over $500.

Over 35% of our customers use our cash option to take advantage of all discounts, we have testimonials in that regards, please check out About US page. With total saving of over 10% (Cash, no tax, free shipping).

If you have noticed, we do not have the best offer option in our listing. Since we sell watches with low mark ups and list at best price from the start; of course, factoring in condition, rarity, and the value of our service warranty also we spend time Certifying our watches and selling it with confidence. We do not believe in playing discount games. Check out our Certified Per-Own CPO information

Yes, we do! At Experts Watches, we offer professional watch servicing and repair for both vintage and luxury timepieces. With over 25 years of experience, we understand the unique care and precision these watches require.

Whether your timepiece needs a full overhaul, movement repair, or basic maintenance, our team can help restore it to peak performance.

📩 Contact us for more details and let us help bring your watch back to life.

Strap and bracelet sizes can vary—especially on vintage watches. To ensure the best fit, please refer to the Strap section under the Specifications table in the product description.

If you're purchasing a watch that comes on a bracelet, we do our best to list the current size and include any extra links provided by the previous owner. For watches with leather or other straps, they are typically standard size, unless otherwise noted in the listing.

To check your fit, you’ll need to measure the circumference of your wrist using a flexible measuring tape or string. If you’re unsure whether a watch will fit, please contact us — we’re happy to help with sizing guidance.

Need a better fit? An additional replacement strap may be available for purchase upon request.

Experts Watches is a global online retailer, dedicated to offering authentic vintage and luxury timepieces at the best possible prices. To keep costs low and pass the savings on to our customers, we do not currently operate a traditional retail storefront.

With over 25 years of experience and a passion for horology, we’ve built a trusted reputation online—becoming a Power Seller on eBay since 2000 with over 10,000 successful transactions.

Our team provides the same level of personalized service and expert support you'd expect from a high-end boutique, all from the convenience of your screen.

For us, vintage watches are more than just timepieces—they're a passion we’re proud to share with collectors around the world.

Absolutely. Experts Watches is built on one of the most secure and reliable e-commerce platforms, protected by 256-bit SSL (Secure Socket Layer) encryption to ensure that all your personal and payment information stays fully protected.

We never sell or share your data—your privacy is our priority.

For added peace of mind, Experts Watches recently received a perfect 100/100 trust score from Scam Detector, confirming that our site meets the highest standards of security, safety, and transparency.

We also undergo regular security audits to maintain our commitment to providing a safe and trustworthy shopping experience.

FAQ: How Can I Sell My Watch to Experts Watches?

Selling your watch to Experts Watches is simple and secure.

Just visit our Sell or Trade
page and fill out the form with as much detailed information and clear
photos of your watch as possible — the more details, the better.

Here’s how it works:

1. Submit your watch info via our Sell or Trade form.
2. We’ll review your submission and reply with questions or a quote.
3. Once you accept the quote, ship the watch to us.
4. After we receive and inspect the watch, we’ll issue prompt payment.

We welcome outright purchases of fine vintage and modern watches from collectors, estates, and dealers.

👉 Ready to get started? Submit your watch here.

Yes, we do! If you're looking to upgrade your
watch or expand your collection, Experts Watches makes the trade-in
process simple and secure.

Here’s how it works:

1. Visit our Sell or Trade page and fill out the form with details and
   photos of your watch. Be sure to note that you're interested in a trade-in.
2. Select a watch you want to purchase from our collection and mention it in the form.
3. We’ll review your submission and respond with questions or a trade-in quote.
4. Once the quote is accepted, ship your watch to us.
5. Upon receipt and inspection of your watch, we’ll apply the agreed value toward your selected piece and finalize the trade.

We gladly consider vintage and modern watches from personal
collections, dealers, and estates.

👉 Ready to trade in? Start the process here

Yes, we offer professional watch appraisal and research services starting at $50, with pricing varying based on factors such as:

• The type of watch
• Time required for the appraisal or research
• Level of detail and service requested

If you need an official archive extract or certificate from the manufacturer, please note that these services typically incur additional fees.

For personalized appraisal or detailed information about your watch, please contact us with your watch details and service needs.

Thank you for your purchase—we truly appreciate your support of small businesses!

Our shipping preparation process takes 1 to 3 business days, which includes:

1. Retrieving the watch from our secure storage
2. Final inspection and quality control
3. Up to 24 hours of functionality testing
4. Careful packaging and processing
5. Shipment and tracking number confirmation

Once shipped, U.S. orders typically arrive within 2–6 business days, depending on the selected shipping option. We also offer expedited
shipping upon request.

📦 International orders
may take longer and are subject to customs processing times and import fees, depending on your country.

You’ll receive a tracking number once your order ships. For updates, simply follow the tracking link provided.

If you have special delivery needs, feel free to contact us—we’re happy to help!

You can easily track the status of your order at any time.

👉 Click here to visit our Tracking Page

Simply enter your tracking number to see real-time updates on your shipment.

If you haven't received your tracking number yet or have questions about your order status, feel free to contact us, and we’ll be happy to assist you.

Yes, we do! Experts Watches proudly ships to customers around the world.

📦 International shipping fees vary depending on your location, shipping method, and the value of your order. We recommend reviewing our Shipping & Payment Information page for more details.

For the most accurate shipping quote or to ask about delivery times and customs, please contact us before placing your order.

Please note: international orders may be subject to customs fees, taxes, and delays beyond our control.

ll watches are securely packaged and shipped with care to ensure they arrive in excellent condition.

We offer full insurance coverage for the paid value of the watch during transit, giving you peace of mind from the moment your order ships until it arrives at your door.

📦 Signature confirmation is required upon delivery for all packages, especially those of high value, to ensure safe and verified receipt.

If you have specific shipping preferences or need additional protection, feel free to contact us before placing your order.

If you haven’t received your order, don’t worry — we’re here
to help.

1. First, please check the status of your shipment using our Tracking Page.
2. If the tracking shows a delay, issue, or shows as delivered but you didn’t receive it, contact us immediately or give us a call.

If your package is lost, delayed, or damaged, we’ll work with the carrier to resolve the issue and initiate a claim if necessary.
We’ll do everything we can to make it right.

We want you to be completely satisfied with your purchase. If for any reason you need to return an item, we make the process easy.

📄 Please review our full Return & Refund Policy for complete details, including eligibility, restocking fees and conditions.

🔁 Ready to start a return? Use our Return Portal – Click Here to begin the process quickly and securely.

If you have any questions or need assistance, feel free to contact us — we’re happy to help.

You can request an exchange for:

• The same item in a different size or color (if available)
• A different item of equal or higher value

Please note that a 15% restocking fee applies to all exchanges.

🔄 For full details, please review our Return & Refund Policy.

📦 Ready to start your exchange? Use our secure Return & Exchange Portal – Click Here to begin the process.

If you have questions or need help selecting a replacement item, feel free to contact us.

Proper care is essential to preserve the value and longevity of your watch — especially when it comes to vintage and mechanical timepieces.

We’ve created several helpful resources to guide you:

• 🛠️ Vintage Watch Care Guide
• ⚙️ Watch Movements That Changed the World
• 🧭 Watch Complications Guide
• 📅 Month & Day Abbreviations for Calendar Watches
• ❤️ For the Love of Vintage – Blog Article

You can explore even more tips and articles under our Guide section and Blog section — we’re always adding new content for collectors and enthusiasts.

To find your watch’s serial number and approximate production year, please visit the Guide > Serial Numbers & History section on our website.

Please note that not all manufacturers have publicly available serial number databases, so some brands may not be listed.