Frequently Asked Questions

EXPERTS WATCHES.COM was born from a passion for collecting wristwatches for over 40 years. This passion has evolved into an opportunity to create the best destination for Certified Authentic Pre-Owned Luxury Watches.

We have been providing high-quality personalized customer service experience to our customers for over 25 years, also we have been a Power Seller on eBay since 2000 with over 10,000 happy transactions.

For more details please visit our About US page.

For more information please visit our Certified Pre-Owned Page. We just extended our 25 point to 30 Point inspection.

Please review our description under SPECIFICATION section on our product page. We have a full brake down of each section in our easy-to-read table format.

We have important information like: Case, Case Size, Case Back, Crown, Crystal, Bezel, Dial, Complication, Movement, Movement Notes, Strap (lug size), Box, Reference #, Made in, Water Resistance, Service Level, Timing Test, Certified Pre-Owned, Warranty, and Notes.

You can always Contact us for more details. 

For international orders we accept wire payment only. We will put the value your like to help you with your custom fees, please contact us first.

Our goal at EXPERTSWATCHES.COM is to eliminate fraud and our customer safety that is why all international customer need to Contact US first and provide payment via Payments by Check, Money Transfer, Zelle, PayPal Friends or Bank Wire Transfer EXPERTSWATCHES.COM.

Please contact use via our Contact Page.

Experts Watches has been providing high quality personalized customer service experience to our customers for over 25 years, also we have been a Power Seller on eBay since 2000 with over 10,000 happy transactions.

Now we are ranked top 1% Vintage Watch seller on the web. 

This has been a joyful experience to share one’s passion with others.

The short answer is: Yes.

One of the main reasons we have interdicted our Certified Authentic Pre-Owned Luxury Watch Program is to make sure all watches meet our extensive test and authentication by watch experts. That is why we were named one of the top 1% sellers on the web. Please check out EW Guarantee page for More Information.

The best way to save on a Watch purchase is to pay by wire Transfer for a 3% cash discount. We also offer No Sales Tax Outside California & FREE Shipping on purchases over $500.

Over 35% of our customers use our cash option to take advantage of all discounts, we have testimonials in that regards, please check out About US page. With total saving of over 10% (Cash, no tax, free shipping).

If you have noticed, we do not have the best offer option in our listing. Since we sell watches with low mark ups and list at best price from the start; of course, factoring in condition, rarity, and the value of our service warranty also we spend time Certifying our watches and selling it with confidence. We do not believe in playing discount games. Check out our Certified Per-Own CPO information

Yes, we can help you with your Watch Service & Repair. We have been dealing with Vintage and Luxury Watches for over 25 years. Please Contact us for more details. 

Strap and bracelet sizes can vary specially on vintage watches, so please look under our item description section. When possible, we try to include any additional links that have been provided by the seller and will add notes to the listing with size of the bracelet. If you are unsure if a watch will fit your wrist, please contact us for sizing information. Additional links or a new strap may be purchased if available.

Experts Watches is a growing global online company. Our goal is to have the lowest prices and keep our overhead down. We don’t have any retail location currently.

We have been providing high-quality personalized service to our customers for over 25 years. We have been a Power Seller on eBay since the year 2000 with over 10,000 happy transactions. For us at ExpertsWatch.com, vintage watches are our passion, and we are only happy to share this experience with you. 

Experts Watches is protected by a 256-bit SSL (Secure Socket Layer) on of the most reliable platform, so your information is completely secure. Also, we will never sell or distribute your information to anyone.

Selling your watch to Experts Watches is easy! Visit the Sell or Trade page of our web site and provide as much information as you can about the watch, along with a few pictures. More Details the better. We will respond with additional questions or a quote to sell your watch. Once a quote is accepted, send us your watch. Upon receipt and inspection of your watch, we will issue payment. Visit the “Sell or Trade” page for additional information.

We consider outright purchases of fine vintage and contemporary watches from dealers, estates, and personal collections. Please send us your watch information on our Sell or Trade page.

Yes, we do. If you are interested in upgrading your Watch or Watch Collection please contact us on our Sell or Trade page.

Our appraisal & informational services start from $50 and go up based on requirements. For example type of watch, time requirements, and level of service needed. Obtaining an archive or extract from the manufacturer costs more.

Thank you for your purchase. I appreciate your business and supporting small businesses. 

Our shipping process is 1 to 3 business days:

1. Requires taking the watch out of the safe.

2. Go through out final inspection process.

3. Final functionality testing takes up to 24 hrs.

4. Packaging and Finalization.

5. Mailing and provide tracking number. 

(This process can take up to 3 business). I will keep you posted. 

Please let me know if you need anything else.

Typically it takes 2-6 business days transit time. Please check your tracking number for more details. We offer different shipping options for faster shipping service.

Please track your order at our Tracking page Click Here

Yes, we do ship internationally. Please check our shipping payment information page.

The shipping fee may vary depending on your location. Please contact us first.

We insurance for the full paid value of the watch. Based on the value of the watch a signature is required to complete delivery of all packages.

Please make sure you tracked your order from our Tracking page. Or call us at our contact page.

Please check our return and refund policy here.

Return Portal - Click Here.

Please check our return and refund policy here.

You can exchange an item with higher-price item or the same item with a different size (color). Restocking fee of 15% will apply. Please review our Exchange and Return policy details. Click here.

Please check our Watch Care Guide for the most up-to-date information on how to take care of your watch.

Please check our drop-down menu under Guide for your watch brand serial number look-up. Not all manufacturers have the database listed.

Please check our drop-down menu under Guide for your watch brand serial number look-up. Not all manufacturers have the database listed.